Terms & Conditions
-
Rates are quoted in Malaysian
Ringgit, subject of 10% service
charge and 4.5% credit card
e-commerce charges.
-
Packages are subject to room
availability.
-
Not applicable for group
bookings.
-
Payment made are non-refundable
in part or in full.
-
Extra bed at RM 50.00 nett per
rollaway per night.Applicable
for Deluxe Garden View Chalet
category onwards
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Packages applicable to
Malaysians, Permanent Resident
in Malaysia and Asean Nationals
only
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The Management reserves the
right to alter, amend, delete or
add to these conditions or
withdraw the package at any time
without prior notice.
-
Maximum occupants per room : 3
adults or 2 adults + 2 children
(with max. 1 extra bed)
CHILD
POLICY
- Maximum
2 children (2-12 years old)
sharing room with parents,
with existing bedding.
- Child
meal rates available upon
request.
CANCELLATION FEE / REFUND
Peak Season - No partial or
full refunds will be made for
cancellation.
Non-Peak Season - A
cancellation fee of RM 200.00 will
be imposed for any cancellation of
reservation.
| Peak
Season |
A
non-refundable deposit
of RM 100.00 per
person or per room,
where applicable, is
payable 3 days from
date of making
reservations.
Full
payment must be made
one month before date
of check-in.
|
| Non
Peak Season |
A
non-refundable deposit
of RM 100.00 per
person or per room,
where applicable, is
payable 7 days from
date of making
reservations
Full payment must be
made two weeks before
date of check-in.
|
| Booking
within 1 month |
For
booking make less than
1 month, full payment
must be made upon
confirmation of
reservations. |
No-Show/Early
Check-Out
| "No
Show" |
Refers
to non arrival of guests
after the stated check in
time at 6.00 pm or
otherwise advise to resort
on late arrival.
|
| "Early
Check-Out" |
Refers
to guest departure earlier
than the intended
stay/check-out date. |
No
refund in full or in part will be
made for unutilized services
included in the package for
no-show or early check-out.
POSTPONEMENT
OF INTENDED STAY
Postponement
of intended stay is also
considered as cancellation.
The
company shall not be responsible
for any delay in checking-in at
the Hotel or cancellation of
reservation caused by the
rescheduling or cancellation of
any form of transportation to the
Hotel.
If
the cancellation is made less than
3 days prior to the date of
intended stay, a cancellation fee
of one room night will
nevertheless be imposed for any
cancellation of reservation
resulting from such rescheduling
or cancellation of transportation.
AIRPORT
TAXES AND INSURANCE SURCHARGE (ON
BERJAYA-AIR ONLY)
-
Airport tax and insurance
surcharge
and Fuel
surcharge ( RM 40
(return) per adult/ per
child.)
-
Insurance surcharge of RM 10.00
nett (return) per infant
TRANSPORTATION
(BERJAYA REDANG BEACH RESORT ONLY)
- Return
airport transfer (Kuala
Terengganu Airport -
Shahbandar Jetty - Kuala
Terengganu Airport) at RM40 nett per adult and RM20 nett
per child.
- Return
Ferry transfers (Shahbander
Jetty - Redang Jetty -
Shahbandar Jetty) at RM100 nett
per adult and RM50 nett per
child. Boat transfers are
subject to weather and sea
conditions.
MARINE
PARK CONSERVATION CHARGES
- RM
5.00 nett per adult and RM
2.50 nett per child is
applicable upon visiting the
Marine Park at Pulau Tioman
- Cash
payment to be made directly to
the Tioman Airport/Jetty.
HOTEL
CHECK-IN / CHECK-OUT
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